I-CARE MED LIMITED

71-75 Shelton Street Covent Garden London, WC2H 9JQ, United Kingdom

info@i-care.care

a. Personal Data

• • Identification Information: Name, date of birth, gender.
  • Contact Information: Email address, phone number, postal address.
  • Account Credentials: Username and password.

b. Special Category Data

• • Appointment Details: Dates, times, and types of medical appointments.

c. Children's Data

• • Personal data of children under 18, collected only with verifiable parental consent.

d. Location Data

• • Real-time geographic location to match patients with nearby medical specialists.

• • Directly from You: When you register, update your profile, or book an appointment.
  • Through App Usage: Cookies and similar tracking technologies to enhance user experience.
  • From Parents or Legal Guardians: For children's data under parental supervision.

• • To Provide Services: Facilitate medical appointment bookings and video consultations.
  • Communication: Send confirmations, reminders, and updates regarding appointments.
  • Customer Support: Address inquiries, complaints, and technical issues.
  • Legal Compliance: Fulfill legal obligations and respond to legal processes.

• • Consent: For processing special category data and children's data.
  • Performance of a Contract: Necessary for providing the requested services.
  • Legal Obligations: Compliance with applicable laws and regulations.

a. With Medical Professionals

• • Share necessary personal and health information with doctors for appointment purposes.

b. Third-Party Service Providers

• • IT service providers, payment processors, and analytics services who assist in operating our app.

c. Legal Requirements

• • If required by law or in response to valid requests by public authorities.

We recognize the importance of protecting children's privacy. Our app allows for the booking of medical appointments and video consultations for children under 18, only with the explicit consent and supervision of a parent or legal guardian.

• • Parental Consent: Required for collecting and processing children's data.
  • Verification Measures: We take reasonable steps to verify that consent is given by the parent or guardian.
  • Data Minimization: Only collect data necessary for providing the services.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

• • Encryption: Data is encrypted during transmission and at rest.
  • Access Controls: Restricted access to personal data to authorized personnel only.
  • Regular Assessments: Periodic security reviews and updates.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Under the UK and Portugal GDPR, you have the following rights:

• • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data under certain conditions.
  • Restriction: Limit the processing of your data.
  • Data Portability: Receive your data in a structured, commonly used format.
  • Objection: Object to the processing of your data for direct marketing purposes.
  • Withdraw Consent: At any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise your rights, please contact us at info@i-care.care.

Your personal data may be transferred to and processed in countries outside the UK. We ensure that appropriate safeguards are in place to protect your data in compliance with UK data protection laws.

This section applies to visitors of our website, as distinct from users of the app.

We store a record of your cookie choice on your device. This is strictly necessary to remember your choice and does not track you.

Only if you consent, we use Microsoft Clarity, an analytics service provided by Microsoft Corporation, to understand how visitors use our website so that we can improve it. Clarity collects pseudonymous interaction data such as the pages you view, clicks, scrolling and mouse movement, together with device and browser information, and sets cookies on your device. Text you type into form fields is masked and is not recorded. We do not use Clarity for advertising.

No analytics cookies or scripts are loaded until you accept. You can change or withdraw your choice at any time through "Cookie preferences" in the footer of any page, without affecting the lawfulness of processing carried out before withdrawal.

The legal basis for this processing is your consent. Data collected through Clarity may be processed outside the UK as described in section 12. See our Cookie Policy for the list of cookies we use.

We may update our Privacy Policy from time to time. We will notify you of any changes by updating the "Effective Date" at the top of this policy and, if the changes are significant, by providing a prominent notice within the app.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

I-CARE MED LIMITED

71-75 Shelton Street Covent Garden London, WC2H 9JQ, United Kingdom

info@i-care.care

If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom or, if you are in Portugal, with the Comissão Nacional de Proteção de Dados (CNPD).

United Kingdom

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: https://ico.org.uk/

Telephone: 0303 123 1113

Portugal

Comissão Nacional de Proteção de Dados (CNPD)

Av. D. Carlos I, 134, 1º

1200-651 Lisboa

Website: https://www.cnpd.pt/

Telephone: +351 213 928 400

By using our app, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.